JP Journal of Biostatistics

The JP Journal of Biostatistics is a highly regarded open-access international journal indexed in the Emerging Sources Citation Index (ESCI). It focuses on the application of statistical theory and methods in resolving problems in biological, biomedical, and agricultural sciences. The journal encourages the submission of experimental papers that employ relevant algorithms and also welcomes survey articles in the fields of biostatistics and epidemiology.

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PATIENTS SATISFACTION WITH OPD SERVICES: A CASE STUDY OF SAUDI ARABIA

Authors

  • Abdullah M. Almarashi
  • Shada A. Almarashi
  • Abdullah H. Bamieh
  • Khaled F. Altowairqe
  • Abdullah M. Algarni
  • Ahmad A. Zaghon
  • Sultan S. Alharbi
  • Abdulrhem A. Khayyat
  • Mazen A. Aljohani
  • Faisal M. Mudhawwi
  • Abdulmohsen S. Alotaibi
  • Khushnoor Khan

Keywords:

patients, nurses, access, doctors, satisfaction, communication, exploratory.

DOI:

https://doi.org/10.17654/0973514322028

Abstract

The present study is exploratory in nature and focuses on the patients’ satisfaction with out-patient department services in Saudian context. For eliciting patients’ responses, PSQ (18) which is a self-reported questionnaire was employed and translated in Arabic language for ease of use. The Arabic questionnaires were administered to 600 adult participants visiting out-patient departments in six private hospitals in Jeddah. Data on the seven subscales were analyzed through SPSS. Outcomes of the present study will help in enhancing the patients’ satisfaction within the OPDs in Saudian context. Furthermore, the results of the present study will also provide guidelines for policy makers in the healthcare giving institutions to improve upon the patients’ satisfaction viz-e-viz OPDs in KSA.

Received: November 1, 2022 
Accepted: December 13, 2022

References

V. V. Joshi, R. Dev and N. K. Tripathy, Patient satisfaction survey: a gateway to quality improvement in primary healthcare in the IAF, Indian Journal of Aerospace Medicine 65(2) (2021), 105-108.

J. E. Ware, Jr., A. Davies-Avery and A. L. Stewart, The measurement and meaning of patient satisfaction, Health Med. Care Serv. Rev. 1(1) (1978), 3-15.

G. N. Marshall and R. D. Hays, The Patient Satisfaction Questionnaire Short-form (PSQ-18), Vol. 7865, Santa Monica, CA: Rand, 1994.

A. A. Ansari, S. A. Alawi, M. A. Qahtani and A. Darwish, Outpatient parenteral antimicrobial therapy (OPAT) in the Kingdom of Bahrain: efficacy, patient satisfaction and cost effectiveness, The Open Infectious Diseases Journal 7(1) (2013).

M. Shrivastava, N. Shah, A. Dixit and M. Pandey, Hindi translation and cross-cultural reliability and validity of patient satisfaction questionnaire short form (PSQ-18), World Journal of Psycho-Social Oncology 4(1) (2017).

J. Nunnally, Psychometric Theory, 2nd ed., McGraw-Hill, New York, 1978.

L. J. Cronbach, Coefficient alpha and the internal structure of tests, Psychometrika 16 (1951), 297-334.

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Published

2022-12-17

Issue

Vol. 22 (2022)

Section

Articles

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Copyright (c) 2022 Pushpa Publishing House, Prayagraj, India

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This work is licensed under a Creative Commons Attribution 4.0 International License.

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How to Cite

PATIENTS SATISFACTION WITH OPD SERVICES: A CASE STUDY OF SAUDI ARABIA. (2022). JP Journal of Biostatistics, 22, 49-58. https://doi.org/10.17654/0973514322028

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